New Crafts International LLC FAQ
Art Material We Used!

    0. Terms & Conditions.
    1. Should I register as a member?
    2. What is the discount policy and commission(money back) policy?

    3. How can I use the money in my account?

    4. What is the amount I should pay,if I have a discount?

    5. Who produce the products?

    6. Can I have 100% money back,if I don't like it?

    7. What payment do you accept?

    8. What is the merchandise packing?
    9. What is the minimum order?
     

    10. From where I get my order?
    11. How do you ship my order?
    12. How long does it take for an order?

    13. Do you pass information of your clients to third parties?
     
    14. Is ordering from your site 100% safe?
    15. I have questions more...What shall I do?

    16. Is there a minimum to order paintings, frames, furniture, bronze and the other products?
    17. What if we just want a few samples of the products other than the paintings and frames to display?
    18. What are the dimensions of your products?
    19. Do you have any paintings in stock that we can immediately purchase?
    20. Do you have any frames in stock that we can immediately purchase?
    21. How long for delivery for paintings?
    22. Do you offer additional discounts?
    23. How long for delivery for frames?
    24. What will the freight charges be?
    25. Do those charges include the freight directly to our city?
    26. What about customs documents for clearance for merchandise being sent by seaship?
    27. How can we get in touch with the local shipping company?
    28. What will the additional local charges be?

    29. What will the custom charges be?
    30. What is the difference between the quality of Commercial, HQ and TQ?
    31. How are your paintings different from other studios?
    32. Do you have anyone in our area where we can visit to see the products?
     

0. TERMS & CONDITIONS?

90 days guarantee

If you buy from our stock painting, we will post it in 24 hours and it will be delivered in 10 business days. If you order from our oil painting catalog, we will start to work for your painting and it takes about 5 to 8 weeks for the delivery.
If you are not sure what quality of oil painting you will get, just send us an email and let us know. So we will send you a photo of your painting first by email when your painting is ready. If you are not happy, we can work for the painting again or you can get 100% money back. Untill you are 100% happy, we will send it to you.
You can get 100% money back without any reason in 90 days after you get the painting. Please don't hesitate to let us know if you have any question, stiffch@hotmail.com

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1. Should I register as a member?

No,you don't need to register as a member. But if you order with quantity, you can send us email with the order list and we will quote you a price with a discount, basing on the total amount of the orderFor the detail of our discount poliy, please visit this link,

http://www.fineart-china.com/quantity.htm

 

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2. What is the discount policy and commission(money back) policy?

As a member,you will have the discount policy and commission(money back) policy.
The discount is,

Please Check The Detail Here.

 

NOTE: Payment for freight is not included.

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3. How can I get the discount?

       You can send us the order list for the quotation. And we give you the discount directly in the quotation.

http://www.fineart-china.com/quantity.htm

 

 

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4. What is the amount I should pay, if I have a discount?

If you can get a discount, you can pay the amount after discount.

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5. Who produce the products?

We produce the products ourselves, no second hand. We have our factories,our studios, our artsits and our workers. So it is the cheapest way that you can purchase the products from the factory with the quality guarantee.

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6. Can I have the 100% money back, if I don't like it?

Yes,you can. Just send it back to us by USPS or by air. We will make 100% refund as soon as we get the painting back.

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7. What payment do you accept?

We accept credit card, paypal, international money order, personal check, T/T(wire transfer), western union, cash and L/C. If a payment is more than 1,000$ , we only accept paypal, inernational money order, T/T, western union, cash or L/C.

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8. What is the goods packaging?

    Unframed paintings will be rolled and packed with a thin plastic layer between paintings professionally and put in a tube. Frames will be packed with four protected paper corners in suitable quantity in a firm paper carton. Furniture and other products will be packaged in a strong wood box. Please check this link,

http://www.fineart-china.com/rolling.htm

 

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9. What is the minimum order?

    No minimum for oil painting.  $500 at least for frame, moulding, stretcher, easel, mirror together. $1,000 for the other merchandise. Freight is not included.

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10. From where I get my order?

    Usually you get your order from our oil painting studio or frame factory in China. But if you buy from our warehouse in USA and Europe, then we will post your order from our warehouse out of China.

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11. How do you ship my order?

    You can select the shipping methods of by express, by air or by seaship.
    By express, no minimum weight. 
    By air, 45 Kg at least. 
    By seaship, 100 Kg or 1 cubic meter at least.
    By air and by seaship, you have to clear the customs yourselves.

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12. How long does it take for an order?

    If we have the products in our warehouses, 
    by express, it takes 3 to 4 business days,
    by air, it takes 6 to 8 business days,
    by seaship, it takes 25 to 35 days.

    If we don't have your order in our warehouse, it takes about 5 to 8 weeks for the delivery.

 

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13. Do you pass the information of your clients to third parties?

    No,never.

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14. Is ordering from your site 100% safe?

    Yes,it is VeriSign guarantee and 100% safe.

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15. I have questions more... What shall I do?

    That is not the problem at all. You can call us, IM us, fax us or email us. Please click HERE.

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16. Is there a minimum to order paintings, frames, furniture, bronze and the other products?
    There’s no minimum for the paintings. The minimum of frame & mirror & stretcher is $500 NOT include the shipping.  $1,000 for other products.

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17.What if we just want a few samples of the products other than the paintings and frames to display?
    We currently can only accept Wholesale orders that meet our minimums and cannot accept orders for small sample orders. We will in the future be able to accommodate your requests, so please email and let us know what you are looking for.

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18.What are the dimensions of your products?

The Bulk of Ready Frame
Size Bulk
Inches CM Cubic Meter (CBM)
8x10 20x25 0.022
12x16 30x40 0.044
16x20 40x50 0.061
20x24 50x60 0.079
24x36 60x90 0.121
30x40 75x100 0.201
Packed by special wooden box.
36x48 90x120 0.269
Packed by special wooden box.
48x72 120x180 0.598
Packed by special wooden box.

Special Packing by a Wooden Box for Shipment Less a Container.

 

The Bulk of Stretcher or Stretch Bar
Size Bulk
Inches CM Cubic Meter (CBM)
8x10 20x25 0.002
12x16 30x40 0.004
16x20 40x50 0.0045
20x24 50x60 0.005
24x36 60x90 0.007
30x40 75x100 0.0085
36x48 90x120 0.012
48x72 120x180 0.025
The Bulk of Easel
0.12 Cubic Meter (CBM)

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19.Do you have any paintings in stock that we can immediately purchase?
    Yes, we do have a big oil painting inventory in stock. You can choose them online,

  Click Here! 

    Or you can go to visit us. Check and choose the painting in person. We currently only have Commercial quality paintings and High quality oil painting in inventory. If you want to order Commercial paintings by category, please email your order.

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20.Do you have any frames in stock that we can immediately purchase?
    Yes, we do have more than 1,000 different kinds of frames in stock now. You can go and check them in person. And you can choose any of them and we can ship them to you by boat in a week. 

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21.How long for delivery for paintings?
    For small orders of paintings, we can ship them by Fedex and by express, delivery takes approximately 3 to 4 business days. By air, delivery takes 6 to 8 business days. For larger painting orders, by seaship, delivery takes approximately 25 to 35 days.

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22.Do you offer additional discounts?
    Since we have our factories in China, we are able to offer Wholesale pricing. We do also have a program which you can sign up for in which you can accumulate commission points which can be redeemed for future purchases. You do not need to register to view the products on our site, but if you do register, you will have the be enrolled in the program. Please visit our FAQ page to view the discount structure for our products.

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23.How long for delivery for frames?
    By seaship, delivery takes approximately 25 to 35 days.

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24.What will the freight charges be?
    Freight charges are determined by the quantity and size of the frames. The minimum freight charge for frames is $95. Please email your order and we will be happy to assist with calculating the freight charges.

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25.Do those charges include the freight directly to our city?
    The freight charges are for delivery to the closest port to your city. Our Factory Manager will do his best to get the package closest to your city, depending upon where you live.

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26.What about customs documents for clearance for merchandise being sent by seaship?
    When the merchandise leaves China by ship, our office in China will fax to you a copy of the bill of lading. And we will send you all the documents by express for your clearance. It is very easy for you to clear the customs. On our documents, you can find the shipping company tel number. So you can call them for the delivery time. If you don't have yourown broker, of course you can let the shipping company help you to clear the customs and send the merchandise to your door.

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27.How can we get in touch with the local shipping company?
    You will see the telephone number and fax number of the shipping company on the documents we send. You can call the shipping company for the estimated delivery time.

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28.What will the additional local charges be?
    Plese visit this link,

http://www.fineart-china.com/freightextra.htm

 

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29.What will the custom charges be?
    US Customs should average $55.

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30.What is the difference between the quality of Commercial, HQ and TQ?
    Paintings are available in 4 different qualities:

    Econamic Quality
    Commercial Quality
    High Quality
    Toppest Qualtiy (Museum Quality)

    Please check the following link for the detail of defference,

http://www.fineart-china.com/quality.htm



    Commercial quality is good for customers that are very cost-conscious and are looking for something pretty to hang in their home or office. Please visit this link to view Commercial paintings on our website:

 http://www.fineart-china.com/sample.htm



    You can select Commercial Paintings by Subject. And  we are now offering that you can select images for Commercial paintings from the main Old Master galleries on our site. We just ask that you keep the images that you select, to images that are not too complicated for the Commercial grade. You can send us the list for the Commercial images that you like, and if there are some that are too complicated, you will have the option to either have them painted in HQ or we can remove them from your list.

    High Quality is a good middle quality. The paintings will have good styling, and the color tones and detail will be more accurate than Commercial, but not be as sharp and precise as the Museum Quality. You can select images on our site or send in your own images to be recreated.

    Toppest (Museum Quality) is the best of the 3 categories. The cost for these paintings are more expensive than the high quality, but you will be able to sell them for a higher profit. You can select images on our site or send in your own images to be recreated. The details, styling and color tones are superb.

 

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31.How are your paintings different from other studios?
    We can only promise that our products are the best. We offer a 100% Guarantee on all of our products or we issue refunds.

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32.Do you have anyone in our area where we can visit to see the products?
    Please email and we will let you know if there is anyone local to you.

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